The Rich Hippies House ("we," "us," "our," or the "Company") operates the website https://www.therichhippieshouse.com (the "Website") and the vacation rental property located in West Palm Beach, Florida (the "Property"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, book a stay at our Property, or otherwise interact with our services.

By accessing our Website, booking our Property, or providing us with your personal information, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide when making a reservation, creating an account, or contacting us. This information may include:

• Full name and contact information (email address, phone number, mailing address)
• Government-issued identification documents (driver's license, passport, or other ID)
• Billing address
• Guest information for all individuals staying at the Property
• Special requests or preferences related to your stay
• Communication preferences
• Any other information you choose to provide

1.2 Information Collected Through Third-Party Platforms

When you book through third-party platforms integrated with our property management system (Smoobu), we may receive:

• Reservation details and guest information
• Communication history related to your booking
• Reviews and ratings
• Profile information from the booking platform

1.3 Payment Information

We do not directly collect or store credit card or banking information. All payment processing is handled by our secure third-party payment processors:

• Stripe: For online payment processing
• QuickBooks: For invoice payments

These processors may collect payment card details and billing information necessary to process your payment. Please refer to their respective privacy policies for information about their data practices.

1.4 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Pages viewed and links clicked
• Date and time of visits
• Geographic location (country/region level)

1.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. These include:

• Essential Cookies: Required for basic Website functionality
• Analytics Cookies: Google Analytics and Squarespace Analytics to understand Website usage
• Performance Cookies: To monitor Website performance and improve user experience

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Website.

1.6 Security Monitoring

For the safety and security of our guests and Property, we maintain exterior security cameras that monitor the outside areas of the Property. No cameras are located inside the Property or in any private areas. Video recordings may be stored for up to 30 days for security purposes only.

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

2.1 Reservation and Property Management

• Process and confirm your booking
• Verify your identity for security purposes
• Communicate about your reservation
• Provide customer service and respond to inquiries
• Coordinate check-in/check-out procedures
• Manage our Property and ensure proper maintenance

2.2 Legal and Security Purposes

• Comply with legal obligations and regulations
• Prevent fraud and unauthorized transactions
• Protect the safety and security of our guests and Property
• Enforce our terms of service and rental agreements
• Resolve disputes and handle insurance claims

2.3 Business Operations

• Analyze Website usage and improve our services
• Send administrative information and updates
• Process payments and send billing information
• Maintain business records and accounting

2.4 Marketing and Communications (With Consent)

• Send promotional offers and newsletters (only with your explicit consent)
• Inform you about special events or new services
• Request reviews and feedback about your stay

3. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Property Management: Smoobu (for reservation management and calendar synchronization)
• Payment Processing: Stripe and QuickBooks (for secure payment handling)
• Cleaning Services: Schedule information only (no personal guest information shared)
• Maintenance Providers: As necessary for Property upkeep (limited information only)
• Website Analytics: Google Analytics and Squarespace (anonymized data)
• Email Marketing: Future providers such as MailChimp (only with your consent)

3.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement or government authorities
• Situations where disclosure is necessary to protect rights, property, or safety

3.3 Business Transfers

If we sell, merge, or transfer any part of our business, your information may be transferred to the acquiring entity. You will be notified of any such change and your options regarding your personal information.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Booking Information: Retained for 7 years for tax and legal compliance
• Identification Documents: Deleted 30 days after checkout unless required for legal proceedings
• Security Camera Footage: Automatically deleted after 30 days unless required for security incidents
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Anonymized and aggregated data may be retained indefinitely

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure third-party payment processing
• Access controls and authentication requirements
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

6.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

6.2 California Residents - CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below. We may require verification of your identity before processing your request.

6.3 European Union Residents - GDPR Rights

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR):

• Right to be informed about how we use your data
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling
• Right to lodge a complaint with your supervisory authority

Legal Basis for Processing: We process your personal data based on:

• Contract performance (to fulfill your booking)
• Legal obligations (tax and regulatory requirements)
• Legitimate interests (security, fraud prevention, business operations)
• Consent (for marketing communications)

6.4 Marketing Communications

You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly with your request

Note that you may still receive transactional communications related to your booking.

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. Specifically:

• Our Property is located in Florida, United States
• We may access information from France for management purposes
• Our service providers may be located in various countries

When we transfer information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

8. CHILDREN'S PRIVACY

Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.

For guests under 18 staying at our Property, personal information should be provided by a parent or guardian who accepts responsibility for the minor's data.

9. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, booking platforms, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services integrated with our operations include:

• Smoobu (Property Management System)
• Stripe (Payment Processing)
• QuickBooks (Invoicing and Payments)
• Google Analytics (Website Analytics)
• Squarespace (Website Platform and Analytics)

10. DO NOT TRACK SIGNALS

Our Website does not currently respond to Do Not Track (DNT) signals. However, you can manage your cookie preferences through your browser settings and opt-out of certain tracking through the tools we provide.

11. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email (for material changes affecting your rights)
• Post a notice on our Website

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

12. ACCESSIBILITY

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you need this policy in an alternative format, please contact us using the information below.

13. CONTACT INFORMATION

14. CONSENT TO PRIVACY POLICY

By using our Website, booking our Property, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our services.